Privacy Policy

Effective date: November 1, 2025

This Privacy Policy explains how Acudacity, Inc. (“Acudacity,” “we,” “us,” or “our”) collects, uses, and protects information. This policy applies to information collected on this website and through our SMS program.

Information We Collect

• Contact information: first and last name, email address, mobile phone number.
• Consent and preferences: your SMS opt-in status, timestamps, and related form submissions.
• Appointment and service information: scheduling details and context necessary for reminders, confirmations, and follow-up messages as directed by Acudacity Dental Demo.
• Message metadata and content: messages sent/received, delivery and engagement events.
• Technical data: IP address, device/user agent, and pages visited on this site.

How We Use Information

• To operate the Acudacity Dental Demo SMS program, including appointment reminders, confirmations, reschedules, and care-related follow‑ups on the Practice’s behalf.
• To provide support if you contact us (e.g., HELP requests) and maintain program safety and reliability.
• To comply with applicable laws, regulations, and carrier/CTIA policies, and to prevent fraud or abuse.
• To analyze and improve service quality and reliability (e.g., deliverability and engagement).

SMS Program Disclosures

• Program name: Acudacity Dental Demo SMS.
• Message frequency: varies based on your appointments and interactions. You may receive additional messages around appointment creation, changes, or follow‑up.
• Charges: Message and data rates may apply.
• Opt‑out: Reply STOP to cancel at any time. After you send STOP, you will receive one final message to confirm your opt‑out. No further messages will be sent unless you opt back in.
• Help: Reply HELP for help or email support at binod@acudacity.com.
• Carrier disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
• Consent: Your consent to receive SMS is not a condition of receiving treatment or purchasing any goods or services.

Sharing and Disclosure

• With service providers: We use trusted processors to deliver and host the service (e.g., messaging carriers and platforms such as Twilio; hosting and infrastructure such as Microsoft Azure). These providers are bound by obligations to use the data only to perform services for us.
• No sale of mobile information: We do not sell or share your mobile phone number, SMS consent, or message data with third parties for marketing or promotional purposes.
• Legal compliance and safety: We may disclose information if required by law, regulation, or valid legal process, or to protect rights, privacy, safety, or property.

Data Security

We implement administrative, technical, and physical safeguards designed to protect information, including encryption in transit, access controls, and monitoring. For healthcare data handled, we apply safeguards aligned with HIPAA requirements. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain contact details, consent records, and message logs for as long as necessary to operate the program and meet legal or compliance obligations. Typical retention for SMS logs is [e.g., 24 months], unless a longer period is required by law. We retain website logs for [e.g., 30–90 days].

Your Choices and Rights

• Opt‑out of SMS: Reply STOP to cancel at any time.
• Update your contact information by contacting the Practice or emailing binod@acudacity.com.
• Depending on your location, you may have rights to access, correct, or delete certain information. Contact us to exercise these rights.

Children’s Privacy

Our services are intended for patients and their authorized guardians. If you are under 13, you should not provide personal information or enroll in SMS without a parent or legal guardian’s consent.

International Users

Our services are intended for use in the United States. If you access them from other regions, you consent to the processing and storage of your information in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date.

Contact Us

For questions about this policy or the Acudacity Dental Demo SMS program, email binod@acudacity.com.