SMS-first, PMS-aware AI concierge that reduces no-shows, keeps recall on schedule, and rescues late cancels — guardrailed LLM • HIPAA-ready on Azure.
We deliver an evidence-backed AI concierge — one SMS away — that keeps every patient informed, engaged, and compliant. The result: fewer last-minute cancels, fuller chairs, and “perfect patients” who follow through on care and referrals.
Personalised, procedure-aware texts explain next steps, insurance, and prep — eliminating confusion that drives no-shows.
Outcome: −17 % no-show rate
Low-barrier SMS dialogue answers cost, timing, and post-op questions instantly, nudging patients toward treatment acceptance.
Outcome: +22 % accepted treatment plans
Automated recalls, referral follow-ups, and wait-list rescheduling keep patients — and chairs — exactly where you need them.
Outcome: +14 hrs/mo recovered chair time
Agentic LLM orchestrator + clinical rules ensure every message is safe, on-brand, and HIPAA-ready; red-flags escalate to staff in seconds.
Outcome: 0 risky off-policy messages
Hands-free confirmations, recalls, and reschedules free staff to focus on in-office experience — not phone-tag.
Outcome: −12 hrs/wk manual outreach saved
“We cut no‑shows by nearly 20% in eight weeks. The AI handles the back‑and‑forth so our team doesn’t have to.”
— Practice Manager, 5‑op clinic, Ohio
“Patients loved the clarity before long appointments. Fewer last‑minute cancels and better prepared arrivals.”
— Lead Hygienist, multi‑site DSO
Case study: 3‑location DSO recovered 14 chair‑hours/month by automating confirmations and wait‑list fills.
— 90‑day pilot
Binod Thapa, PhD — LinkedIn
AI/ML in healthcare; HIPAA-aware systems; agentic AI; shipped clinical workflows.
Anjalika KC, DDS — LinkedIn
Practising dentist; DSO operations; clinical QA and patient communications.
We’re opening a limited pilot cohort. Interested partners can access a short data room on request.
Email binod@acudacity.com. We reply within 1–2 business days.